Return policy

Effective Date: 27/02/2025

At Perfect Home Stuff, we are committed to providing high-quality products for your home. We understand that sometimes a return may be necessary, so we have created this policy to ensure a clear and simple process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be in its original condition, unused, unwashed, and with all original tags and packaging.

  • Returns must be requested within 14 calendar days from the delivery date.

  • We do not accept returns on personalized or personal hygiene products for health and safety reasons.

2. Return Process

To initiate the return process, follow these steps:

  1. Send an email to perfecthomestuffoficial@gmail.com with the subject "Return Request" including the following information:

    • Order number.

    • Full name.

    • Detailed description of the reason for the return.

    • Photos of the product (in case of damage or defect).

  2. Our support team will respond within 3 to 5 business days with further instructions to proceed.

3. Zendrop Return Policy Integration

As our supplier, Zendrop's return policy applies in addition to our own:

  • Damaged or Defective Products: We offer a full refund or replacement at no additional cost. Photo or video evidence is required.

  • Incorrect Product: If you receive the wrong product, we will cover the return shipping and send the correct item.

  • Undelivered Orders: If an order is not received within the specified timeframe and tracking information is unavailable, we will process a refund or reship the order.

Claim Deadlines:

  • Domestic Orders (Colombia): Claims must be made within 45 days from the shipping date.

  • International Orders: Claims must be made within 60 days from the shipping date.

  • Brazil Orders: Due to specific regulations, the claim period is 110 days.

4. Refund and Replacement Policy

  • Refunds: Processed within 7 to 14 business days after approval and issued to the original payment method.

  • Replacements: Delivery time may vary based on product availability and customer location.

5. Exclusions

Returns are not accepted in the following cases:

  • Change of Mind: If the customer no longer wants the product without any defect or shipping error.

  • Personalized Products: Custom-made items.

  • Misuse: Damage resulting from misuse or negligence by the customer.

6. Return Procedure

If a return is approved:

  1. Shipping Instructions: We will provide a prepaid shipping label or the return address.

  2. Secure Packaging: Ensure the product is securely packaged to avoid damage during transit.

  3. Confirmation: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

7. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

  • Email: perfecthomestuffoficial@gmail.com

  • Customer Service Hours: M - F,  7am - 5pm